Shipping policy

Delivery schedule

All orders are shipped from Japan.

Stocked items will be dispatched within 2-3 days (excluding Saturdays, Sundays and public holidays) from the date of order.

Please note that delivery times for pre-order items may change due to unforeseen circumstances. In such a case, we will inform you in advance by e-mail of the order.

Delivery charges

The delivery charge is a flat rate of 700 yen within Japan, Australia and New Zealand. Small items can be sent by Nekopos or post for 380 yen.

International delivery is also available. International delivery is ¥2,000 (flat rate within Australia and New Zealand). (Flat rate of 700 yen within Australia and New Zealand).

Free shipping

Free shipping for domestic orders over 20,000 yen and free shipping for international orders over 25,000 yen.


The products are delivered in simple, environmentally-friendly packaging that minimises the use of plastic. Packing is made of biodegradable and compostable plastic or recyclable paper.